.

List of Complaints from Community on WINRIP

No. Subject of Complaints Date of Complaint No. of Package Submission Letter CTC to DSC Submission Letter CTC to PMU Letter from PMU to PIU Letter from PIU to Satker/PPK Date of Clarification Minutes of Clarification (Berita Acara Klarifikasi)
1 Clarification of Community complaint for package 02 & 03 by Jejak Media Group (JMG) by Mr. Buyung on gravel aggregate materials, routine maintenance, and watering work site (dust pollution). It has been followed up by PPK 09 and PPK 10 to hold a clarification meeting, followed by the elements PPK, Supervision Consultant (DSC), and Jejak Media Group (JMG). March 23, 2015

02

03

           
2

Clarification of information of work implementation on package 04: Ipuh - Bantal was unfavorable, by TPM member (Mr. Hardiansyah, ST, MT). The information obtained from the local mass media. The problem is that the people around the location of the package Ipuh - Bantal especially road users complained about the excavation of road widening is left open for an extended period of time without equipped with signs and safety fence, felt very dangerous, especially when driving at night, and according to the information some of the riders had been an accident which the vehicle plunged into the hole dug.

This information has been followed up by PPK 01 Bengkulu together with the Supervision Consultant (DSC Field Team) to instruct the Contractor to install traffic signs and safety fences in places that endanger of road user
March 26, 2015 04            
3

On May 11, 2015, Mr. Dr. M. Fauzi, ST, MT,, the main observer of the Third Party Monitoring for Package 11 (Bantal - Mukomuko) Bengkulu Province, conveying information from local newspaper clippings (Koran Rakyat Bengkulu) containing news that a 1.5-year-old toddler fell and nearly drowned in the excavation of the road widening Package 11 (Bantal - Mukomuko) which flooded about 80 cm deep. That is because the excavation is situated in the location residential and not immediately undertaken, and were not given the signs and safety fence.

The complaint was submitted to the PMU and forwarded to the related PIU / PPK to be clarified. Until the end of May there has been no follow-up report to the complaint from the PIU / PPK 01 linked.
May 11, 2015 11            
4 The CHS team has been received the copy of complaints letter from Tender Participants on package 08 to the Procurement Committee. Disclaimer of submitted by the tender participants of package 08 (Batas Kot Pariaman – Manggopoh) PT. Adhi Karya (Persero) Tbk – PT. Yasa Patria Perkasa, JO by letter No: ADHI-YASA/12/I/2016 dated January 12, 2016, to the Procurement Committee concerning to the results of Bid Evaluation Report (BER) section III, clause 4, point 4.2 (b): Specific Construction Experience in Key Activities specifically on the experience of aggregate base production. Jan. 15, 2016 08            
5 CHS team has been received the other similar complaint to the Procurement Committee was submitted by the same tender participant of package 12: Painan – Kambang (PT. Adhi Karya (Persero) Tbk – PT. Yasa Patria Perkasa, JO) by letter No: ADHI-YASA/11/I/2016 dated January 4, 2016. The content of complaint was the similar subject i.e. the results of Bid Evaluation Report (BER) section III, clause 4, point 4.2 (b): Specific Construction Experience in Key Activities specifically on the experience of aggregate base production. Jan. 15, 2016 12            
6

CHS team has been received the complaints from Riki Susanato (Konsorsium Nasional LSM Provinsi Bengkulu) dated February 02, 2016. Riki Susanato and Edy Novriansyah had sent a letter No: 06/Khusus/XII/2015 dated December 11, 2015 on a request for public information related to the documents of WINRIP project in Bengkulu province. But this request was unable to fulfill by Satker PJN Wil. I of Bengkulu Province, especially in relation to Contract Document / Letter of Agreement between the Project Implementation Unit of WINRIP for Bengkulu Province with the Contractors.

By not granting of the request of the documents, then Riki Susanto delivered the complaint through the Complaint Handling System (CHS) of WINRIP website (www.winrip-ibrd.com). The complaint was submitted to the PMU WINRIP and the relevant stakeholders to immediately follow-up.
Feb. 02, 2016

04

06

19

           
7

On January 20, 2016, there was a World Bank letter No. 281 on reviewing Bid Evaluation Report (BER) for Package 16: Seblat – Ipuh in Bengkulu Province. World Bank has and have comments on the Bina Marga proposed rejection of the five lower priced bidders. 

As a follow up of these comments, on February 10, 2016 has been held Discussion Meeting to respond to the letter. Meeting followed by elements from the WB, PMU, Pokja PJN Reg. 1 of Bengkulu Province. Clarification should be explained in the revision of BER and sent to World Bank.

January 20, 2016

February 10, 2016
16          
  • WB Letter Ref WINRIP/298
    March 7, 2016
  • Memo dinas Dir. PJJ kepada Dir. Preservsi No. 0212/MD/BP/2016                 Maret 31, 2016
8 The Complaint from Civil Society of villages in around the project STA 28+900 (Desa Pondok Kandang, Desa Pondok Suguh, dan Desa Karya Mulya) was submitted through a letter of district head (Surat Camat) of Pondok Suguh, No. 620.52/56/K.05/IV/2016 dated April 11, 2016, sent to the Supervision Consultants (Field Team DSC of Package 04) on the request of one extra culvert / box culvert again, because the existing culvert in small size and its surface less downward, which is predicted when it rains the water could not flow easily or drained from the settlement and the Villages will be flooded. April 11, 2016 04            
9 Complaint by Buyung Fajri from Jejak Community sent to PMU WINRIP" via e-mail pmu.winrip@gmail.com on subject of performance audit of  PT, JAYA KONTRUKSI MP.Tbk that was Addendum until April 19, 2016 but the work is still ongoing until April 23 2016, how it could happen, we ask for explanation. May 11, 2016              
10 Complaint by Buyung Fajri from Jejak Community sent to PMU WINRIP" via e-mail pmu.winrip@gmail.com on subject evaluation of stone masonry works on bridge approach of Air Gadang Bridge in package 02 (Padang Sawah – Simpang Empat) West Sumatera Province. The stone masonry works by contractor PT. JAYA KONTRUKSI MP.Tbk is bed quality, did not match to the specification. May 14, 2016 02            
11 Complaint by Buyung Fajri from Jejak Community sent to PMU WINRIP" via e-mail pmu.winrip@gmail.com and to Menteri PUPERA by e-mail minister of Public Works and on subject of the National Road in Pasaman Barat - West Sumatra province, many of them were which seriously damaged. May 17, 2016              
12 Complaint by Buyung Fajri from Jejak Community sent to PMU WINRIP" via e-mail pmu.winrip@gmail.com on subject that Air Gadang Bridge until May 31, 2016 is not yet be finished. May 31, 2016 02            
13 On January 30, 2017 Complaint Unit has received one complaint from someone named Buyung Fajri from Non-Government Organization “JEJAK Community”. It is complained of is that, the contract value is not listed on the information board and workers of heavy equipment Operators are not using personal safety (K3) i.e helmet. January 30, 2017

08

14
14_04/LHW/0/643
Februari 9, 2017
14_04/LHW/0/643
Februari 9, 2017
PMU/WINRIP/010
Maret 6, 2017
UM0111/PIU/WINRIP/07
Februari 9, 2017
PIU to PJN I & II Sumbar
   
14 Complaint Unit has received one complaint from Buyung Fajri from Non-Government Organization “JEJAK Community” thru email dated February 15, 2017, regarding the implementation of WINRIP Packages No.21 Lubuk Alung – Kuraitaji February 15, 2017 21 14_04/LHW/O/649
Februari 27, 2017
PMU/WINRIP/010
Maret 6, 2017
UM0111/PIU/WINRIP/07
Februari 9, 2017
PIU to PJN I & II Sumbar
     
15 On February 16, 2017, Complaint Unit has received one complaint from Buyung Fajri (Non-Government Organization “JEJAK Community”) thru email, regarding the maintenance of WINRIP Packages No.03 Manggopoh – Padang Sawah February 16, 2017 03 14_04/LHW/O/649
Februari 27, 2017
  PMU/WINRIP/010
Maret 6, 2017
UM0111/PIU/WINRIP/07
Februari 9, 2017
PIU to PJN I & II Sumbar
   
16 Complaint Handling Unit of CTC has received public complaints from Buyung Fajri (Non-Government Organization “JEJAK”), thru email on March 5, 14, and 21, 2017, regarding the condition of retaining wall on approach road of Air Gadang Bridge in Packages No. 02 Padang Sawah – Simpang Empat. This package has been PHO on April 14, 2016 is now entered the maintenance period. March 5, 14, and 21, 2017 02            
17 Complaint Handling Unit of CTC has received public complaints from Buyung Fajri (Non-Government Organization “JEJAK”), thru email on March 21, 2017, regarding the implementation of WINRIP Packages No.21 Lubuk Alung – Kuraitaji. March 21, 2017 21            
18 On April 6, 2017 was complaint from Berita Harian Sumbar http://sumbar.auditpos.com (Non-Government Organization), thru email to the World Bank’s Highway Engineer Mr. Agus Sjamsudin (asjamsudin@worldbangk.com) regarding the implementation of Package 20 Lubuk Alung – Sicincin on concrete reinforcement of drainage structure was not in accordance with the specification, and the bad quality of mortar for retaining wall.

April 6, 2017
Clarified

April 13, 2017
20 14_04/LHW/O/684
April 7, 2017
         
19 Complaint Handling Unit of CTC has received public complaints from Buyung Fajri (Non-Government Organization “JEJAK”), thru email on April 7, 2017 and April 23, 2017, regarding the implementation of WINRIP Packages No.21 Lubuk Alung – Kuraitaji. The Contractor PT. MULTI STRUCTURE ignores the road user's safety.

April 7, 2017

April 23, 2017
21

14_01/LHW/O/691
May 04, 2017

         
20 Complaint Handling Unit of CTC has received public complaints thru email wishel.blower@gmail.com on July 10, 2017, regarding the implementation of package 12 (Kambang - Indrapura) in West Sumatera Province, on subject of Asphalt pavement quality. July 10, 2017 12            
21

The Complaint Handling Unit of PMU has received one public complaints submitted by Mr. Buyung Fajri (Non-Government Organization "JEJAK") thru email (buyungfajrijejak@gmail.com), regarding the implementation of WINRIP Package No. 12: Kambang – Indrapura in West Sumatera Province.

The Subject of complaint is the Contractor PT. LMA - CTA, performs paving/asphalting work at the night and during the rain. This would reduce the quality of work is not in accordance with specifications.
August 20, 2017 12 14_04/LHW/O/737
Agustus 25, 2017
14_04/LHW/O/738
Agustus 25, 2017
 

UM.0206.PIU WINRIP/23
September 4, 2017
PIU to Kasatker PJN II Sumbar

 

August 25, 2017
Clarified

22 The Complaint Handling Unit has received one complaint from NGO “Portal Bengkulu” regarding implementation of Package 16 (Sebelat – Ipuh). Dec. 19, 2017 16            
23 The public complaints submitted by Mr. Yudha from “Masyarakat Transportasi Indonesia” (Indonesian Transportation Society) of West Sumatera Province, thru WhatsApp to the Minister of Public Works and Housing, on January 30, 2018 regarding the implementation of WINRIP Package No. 21: Lubuk Alung – Kuraitaji in West Sumatera Province.
The subject of the complaint is that package 21 (Lubuk Alung - Kuraitaji) should be finished (Professional Hand Over "PHO") or take over on December 31, 2017. The reality of implementation progress is only about 50%, even execution time is extended or an addendum of time. This is an indication that something is wrong with the implementation of the package.
Up to May 2018 the PMU/PIU has not provided information on the answer to the complaint.
Jan. 30, 2018 21  

14_06/LHW/O/801
February 2, 2018

       
24

The complaints submitted by Mr. Agung Anwari thru email <agunganwari01@gmail.com> to the PMU WINRIP (pmu.winrip@gmail.com) dated October 19, 2018 regarding the implementation of WINRIP Package No. 12: Kambang - Indrapura in West Sumatera Province,
The Subject of complaint is cheating trick of PT. LMA - CTA as Contractor on package 12 WINRIP (Kambang – Indrapura), performs cheating trick regarding the implementation of Package 12:

  1. Part of structure especially mortar channel and retaining wall, the dimension not appropriate with the design and mortar is not appropriate with the technique specification.
  2. Widening excavation depth should be 60 cm (25 cm for selected, 20 cm for aggregate base B and 15 cm for aggregate base A). But, in implementation there are many locations did not reach to 60 cm (only 30-45 cm). Thus, contractor has been “steal” to the excavation nor pile of excavation because it is still billed to the state 60 cm. if it less of depth excavation means less of foundation layer. The examples of “steal excavation depth” locations as follows:
  3. Sta. 12 – Sta. 15 (L/R), the executor of the work is Sartono from PP
  4. Sta. 19 – Sta. 21 (L/R), the executor of the work is Suryadi from LMA
  5. Sta. 24 – Sta. 27 (L/R), the executor of the work is Jondra from LMA
  6. Sta. 37+300 (L/R), the executor of the work is Yudi from LMA. At this location only using aggregate base A.
  7. Asphalt paving

Asphalt paving should be layer by layer, begin with AC Base leveling, AC Base, AC Binder, AC Wearing. AC Base leveling pavement process should be appropriate with the existing (as wide as existing and maximum thickness 5 cm), after that, prime coat and take coat process, and last AC Base pavement process with maximum thickness 7.5 cm and wideness 7 m. But, at package 12 AC Base leveling and AC Base implemented at once not layered. Implemented all process at once means it has eliminated one (1) item that is take coat (which is still billed to the state). If Asphalt pavement implemented at once, can it guarantee the asphalt density?
The examples of “steal take coat and asphalt pavement at once” locations (AC Base leveling + AC Base) as follows:

  1. Sta. 0+000 – 0+580 (Pasar Kambang)
  2. Sta. 3+760 – 5+700 (Lakitan Bridge)
  3. Sta. 5+700 – 6+900 (Lakitan Bridge – Koto Raya Bridge)
  4. Sta. 6+925 – 8+150 (Koto Raya Bridge – Karang tengah – Lakitan Selatan)
  5. Sta. 29+480 – 30+100 (SMKN 1 Linggo Sari Baganti – Lagan)
  6. Sta. 30+500 – 31+050 (in front of SPBU Lagan – Tandikat Bridge)
  7. Sta. 31+080 – 31+320 (Tandika Pusangga Utara Bridge)

All the cheating above implemented before Idul Fitri 1439 H and still working until now.
Policy maker of “steal implementation work” are:

  1. Immanuel Riberitas (PP)
  2. Dasril (GS of PT. LMA)
  3. Refly (chief inspector consultant PT. YASA)

Other than that “steal” implementation work, package No. 12 has other broken work as follows:

  1. Regarding Health and Safety of Works (Kesehatan dan Keselamatan Kerja “K3”), there are illegal levies to K3 members by coordinator of K3 that is Rafik and Wulan regarding office hour arrangement (on setting mandatory working hours and overtime hours).
  2. The omission by GS of PT. LMA (Dasril) against one of the community relations officers named Irwanto (retired Army) who traded (buy-and-sell) materials belonging to the project package No. 12 for personal interest.
The daily labor problem since project begin at 2016 has occurred, such as if labor working at holiday or week end, they not paid and also on Idul Fitri holiday allowances they never get benefits.
October 19, 2018 12

17_12/LHW/O/913
November 7, 2018

17_12/LHW/O/912
November 7, 2018

PMU/WINRIP/082
November 8, 2018

     

 

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